Frequently Asked Questions

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View frequently asked questions for the topic 'Making Payments'

When will payments be due on my agreement?

The first payment date will normally be one month after the module start date.

If this date is not convenient then this can be changed. Please contact the OUSBA office.

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Who do I contact if I want to pay my account before my module starts?

Payment can be made by logging into your OUSBA Account , selecting Ad Hoc payment, entering the amount and your card details.

Alternatively, call OUSBA on ++ 44(0)1908655777 or 0300 3037444 and the payment can be taken immediately.

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What happens if the payment date falls on a weekend or bank holiday?

The due date will always be the next working day.

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Can I change the payment date?

The first payment date will always be either one month after the module start date or one month after the application has been accepted if this is after the course start date.

If this date is not convenient then this can be changed.

Please contact the OUSBA office.

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How long will it take to set up a Direct Debit?

Your Direct Debit details will be noted on your account upon receipt of your bank details. They will then be sent electronically to your bank.
PLEASE NOTE we are required to provide you with 10 working days advanced notification of the collection and so please leave sufficient time to ensure it is in place for your payments.

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Will OUSBA make additional charges i.e. late payments or paying by credit card?

All additional costs are detailed in the Terms and Conditions.

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Is there a charge for bank transfer payments?

The bank you make the transfer from and the receiving bank may request a charge.
These charges should be discussed with your bank when making a transfer.

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Can I set up a direct debit over the phone?

A Direct Debit can be set up over phone by calling the OUSBA on ++ 44(0)1908655777 or 0300 3037444

You can also enter your Direct Debit details online by logging into your OUSBA account and selecting your current agreement.

Go to 'Payment Methods' select Direct Debit and enter your bank details.

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Can I set up a direct debit from a third party account?

We are able to set up a direct debit from someone else's account.

Please contact the OUSBA office for further information.

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Can payments be made by someone else?

We can accept payment from another person as long as they know the amount and the Personal Identification number is included.

We cannot discuss the agreement or the amounts due with another person without your written permission.

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How do I cancel my direct debit with OUSBA?

Contact the OUSBA office on 01908 655777 or 0300 3037444

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Can I get a receipt for my payment?

No, a receipt is not available for confirmation of payment.

However, you can view all your financial transactions by logging into your online OUSBA account.

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What are the conditions for using a Continuous Payment Authority?

If you pay using a CPA you will be required to consent to the use of your card details in order to make monthly payments. You will receive an email requesting this consent.

- The date that payments are to be taken under a CPA are set out in the credit agreement in the panel entitled "FINANCIAL PARTICULARS";
- If you encounter financial difficulties, as a concession and without in any way modifying our rights under the agreement, we may agree to change the payment date but we will not do so for any other reason;
- You give us authority to take all of the payments due under the agreement using the CPA, including any fees and charges payable under the agreement;
- You can cancel the CPA at any time by telephoning us or by e-mailing us. If you do so, you will be required to make further payments manually by an alternative card or by money transfer;
- Card payments made under this CPA are not covered by the Direct Debit Guarantee;
- You may use another card or money transfer as an alternative method of making payments;
- We will not attempt to take less than the payment or the amount agreed with you from time to time under the CPA, unless the total sum owing under the agreement is less than the relevant payment at the date such payment is taken;
- If there are insufficient funds in your account to cover the payment at the date it is to be taken or if we are unable to take a payment for any other reason, we will not make any further attempts to take that month's payment. We will contact you and seek that month's payment by an alternative payment method in accordance with the CPA. We will however continue to seek all future monthly payments under the CPA on the basis set out in the agreement;
- We will inform you by letter of any failure to obtain payment under the CPA within 5 days;
- If we are unable to take any payment on its due date, you may have to pay charges and interest in accordance with the terms and conditions of the agreement.

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How do I make automated monthly payments if I am an overseas student?

If you are an overseas student, you will not be able to make payments by Direct Debit unless you have a UK bank account. Therefore, by signing the agreement you will give us consent to collect payments automatically from your credit card. This is known as a "Continuous Payment Authority" ("CPA") and is where you provide us with authority to take payments by credit card using Worldpay in the manner set out in the agreement. Payment by CPA is not available to students who are resident in the United Kingdom.

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Can I set up my Direct Debit online?

This is available through our website.

Just log in to your account and select your current loan agreement.

Go to 'Payment Methods' select Direct Debit and enter your bank details.

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How much are the monthly instalments?

If you are a new Student and your fees are up to £6,500 for 120 credits of undergraduate study
Repayments on a 60 credit module will be over twelve months, repayments on a 30 credit module will be based over six months whilst repayments on a module of less than 30 credits will be in three or four instalments depending on the duration of the module. If you choose to study two 30 credit modules that start in the same month then this is equivalent to the repayment of a 60 credit module and so the fees will be repaid over twelve months.

Here are some examples of repayments:
Module costs £1506.00 (30 points)
6 Monthly repayments of £254.61
Total Amount paid £1527.66 (includes Total Interest of £21.66)

Module costs £3012.00 (60 points)
12 Monthly repayments of £257.80
Total Amount paid £3093.60 (includes Total Interest of £81.60)

2 Modules costing £3012.00 (2 modules at 30 points starting in same month)
12 Monthly repayments of £257.80
Total Amount paid £3093.60 (includes Total Interest of £81.60)

New or continuing undergraduate students in Northern Ireland, Scotland, Wales.
Your monthly repayments will be determined by the duration of the module less one month.

New and continuing postgraduate students
All postgraduate modules will be repaid monthly over the duration of the module less one month irrespective of your place of ordinary residence.

Here are some examples of repayments:
Module costs £1512.00
8 Monthly repayments of £192.51
Total Amount paid £1540.08 (includes Total Interest of £28.08)

Module costs £2016.00
8 Monthly repayments of £256.69
Total Amount paid £2053.52 (includes Total Interest of £37.52)

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How can I pay my OUSBA agreement?

Our preferred method of payments is Direct Debit:

Direct Debit -only available on UK bank accounts.
To set up a Direct Debit, log onto your OUSBA Account, select the payment method tab, select Direct Debit and enter your bank details.

Alternatively, please call the OUSBA office as this can be set up immediately by telephone.

Payments can also be made by:
Cheque or Bank draft - Please quote your Personal Identification(PI) Number on the back of the payment, made payable to OUSBA and send to:
OUSBA
PO Box 508
Walton Hall
Milton Keynes
MK7 8EU

Credit or Debit card To pay via card please log on to your OUSBA Account, select payment method tab, select credit card and enter your card details.

Alternatively call the OUSBA office on ++44 (0)1908655777 or 0300 3037444.

Please do not email your card details as we cannot guarantee the security of this information.

Bank transfer - Please use the following details:
Bank - National Westminster
501 Silbury Boulevard
Saxon Gate East
Milton Keynes
MK9 3ER
Sort Code - 60 14 55
Account Number - 61149977
Swift Code - NWBKGB2L
Iban Number - GB52NWBK60145561149977

- Please quote your Personal Identification(PI) Number as the reference on the transaction.
Please note: It is important to be aware there maybe a bank charge from the sending and receiving bank when using this method. Please check with your bank when making the transfer.

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When will OUSBA be open over the Christmas Period?

Our opening times over the Christmas period are as follows:

22nd December 08.30am - 3.00pm
23rd December Closed
24th December Closed
25th December Closed
26th December Closed
27th December Closed
28th December Closed
29th December Closed
30th December Closed
31st December Closed
1st January Closed
2nd January 08.30am - 5.30pm

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Can I pay my agreement off in full at any time?

You can settle your agreement at any time.

Please contact the office for a Full Settlement Quotation.

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